14. Booking Requests and Changes

This guide covers how service providers review booking requests, approve or decline them, and handle change requests.

14.1 Where to manage bookings

• Use /business/appointments for booking requests and upcoming sessions.
• Use /business/events to review event-level slots and statuses.

14.2 Review new booking requests

1. Open /business/appointments.
2. In Event booking requests, review the requested time, service option, and client.
3. Select Approve & send link to send the payment link, or Decline to reject the request.
4. Approved requests can resend the payment link if needed.

14.3 Confirmed bookings

• Confirmed bookings appear in the event slot table and on the client profile.
• If payment is required, use the payment link in the request card.

14.4 Cancellation requests

• Client cancellation requests appear with a status like cancel_requested.
• Review the request, contact the client if needed, and update the booking details.
• Apply your payment terms when calculating refunds.

14.5 Reschedule requests

• Client reschedule requests appear with a status like reschedule_requested.
• Use the booking details page to move the booking to an available slot.
• If additional payment is required, send a new payment link.

14.6 Waiver requirements

• If the event requires a waiver and the client has not signed one, a waiver link is sent automatically.
• Reminder scheduling is handled by the system; follow up if it remains unsigned.

14.7 Tips

• Keep payment terms clear so clients understand cancellation and reschedule rules.
• Use the event slot table to confirm availability before moving bookings.